Returns

Returns

If you believe there is a problem with your order, contact LUXWAY promptly so we can review the situation and advise the correct next step.

Return eligibility

Returned items must be unused, in the condition received, and include the original packaging and included accessories unless a fault-related exception applies.

Before sending anything back

Please contact us first. This helps prevent misrouted returns and allows us to provide the correct return instructions.

Non-acceptance

We may decline returns that show signs of wear, damage not caused in transit, missing components, or incomplete packaging.