Frequently asked questions
Are your watches mechanical?
LUXWAY is structured around mechanical watch retail. Each product page lists the movement type and related specifications clearly.
Will I receive tracking details?
Yes. Tracking information appears in your account when it is available and can also be included in order emails.
Can I contact you before placing an order?
Yes. Use the contact form, WhatsApp, or Messenger if those links are enabled. We want customers to feel clear before they commit.
Do product images include watermarks?
Some product media includes subtle branding overlays as a practical deterrent against casual copying. The goal is to protect the brand without harming the buying experience.
Can I see my previous orders?
Yes. Customer accounts include order history, order details, and shipment visibility where tracking is available.